payment for a pass

I stopped on station, let everyone it, everything was normal, everyone who came and GAVE money to get pass, they were good, but there were that one passanger that had a note "Please let me go without a pass" but i dunno how do i let him, or refuse him, or whatever should i do, i gave him money.. ticket.. whatever but he would do nothing, what can i do? Help!

for some reason i can't take a screenshot, i accidently fixed it but dunno how lol, ill try writing there if i success in taking ss