Frequently Asked Questions

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Fernbus Simulator
- Error message: "Plugin 'AppleVision / AppleARKit' failed to load because module 'AppleVision / AppleARKit' could not be found.
  
  Solution: Please open your Steam installation directory: XYZ:\Steam\steamapps\common\Fernbus\Engine\Plugins
  
  Here you should find the AppleVision / AppleARKit folder, delete the folder and the game should start correctly.
  
  This entry was 355 times read.
- Fernbus Simulator doesn't start
  
  Solution 1:
  
  Open Steam, Rightclick on the Fernbus Simulator -> "Properties" -> "Local Files" -> "Verify Integrity Of Game Files"
  
  Solution 2:
  
  Open Steam, Rightclick on the Fernbus Simulator -> "Manage" -> "Browse local files"
  
  Now the Fernbus Simulator Folder should have popped up, navigate to: Fernbus Simulator\Engine\Extras\Redist\en-us
  
  There you should find a installer called "UE4PrereqSetup_x64", run it as Administrator and try to start the Fernbus again.
  
  Solution 3:
  
  1. Uninstall the game on Steam and then opfen the following Folder
  
  C:\Users\Your_Windows_Username_Here\AppData\Local\Fernbus\Saved
  
  2. Delete the folders "Config" and "Logs"
  
  3. Now open: C:\Users\Your_Windows_Username_Here\AppData\Local\Fernbus\
  
  and delete "Cached Textures" and "Settings"
  
  4. Open your Steam-Installation folder:
  
  XYZ:\Steam\steamapps\common
  
  then delete the Fernbus Simulator Folder and reinstall the game
  
  This entry was 1,269 times read.
- Buttons are moved or the image is not completely displayed:
  
  Solution:
  
  Press the keys "Windows + R" at the same time, enter "%Localappdata%/Fernbus/Settings" in the text field and press Enter.
  
  Now an Explorer window should have opened with a file named Settings.cfg, delete the file.
  
  If the error persists, please contact our support.
  
  This entry was 369 times read.
- Logitech Steering Wheels dont't work
  
  Solution 1:
  
  Download the Logitech G-Hub: https://www.logitechg.com/innovation/g-hub.html
  
  Solution 2:
  
  Deactivate the "Steam Input Per-Game Setting"
  
  1. Open your Steam Library and navigate to the Fernbus Simulator
  
  2. Rightclick on the entry Fernbus Simulator -> Properties -> Controller
  
  3. Set the "Overrice for Fernbus Simulator" to "Disable Steam Input"
  
  This entry was 778 times read.
- System requirements Fernbus
  System requirements Fernbus:
  
  Requires a 64-bit processor and operating system
  
  OS: 7/8/8.1/10 (64bit only)
  
  Processor: Intel Core i5 Processor or similar with at least 2.6 GHz
  
  Memory: 6 GB RAM
  
  Graphics: Nvidia GeForce GTX 560 or similar AMD Radeon (no support for onboard cards)
  
  DirectX: Version 11
  
  Storage: 45 GB available space
  
  Sound Card: Yes
  
  If you are not sure if your graphics card is strong enough to run Fernbus/Tourist Bus Simulator you can compare it with this tool: "Videocardbenchmark https://www.videocardbenchmark…ingleCompare.php?redirect"
  
  This entry was 428 times read.
- Problems with Multi Display Mode
  
  On Steam we have published a detailed guide on how to properly set up the Multi Display Mode, if you still have problems, please contact our Support.
  
  How to setup Multi-Display: https://steamcommunity.com/sha…iledetails/?id=1861878438
  
  If you activated the Multi Display Mode by accident and cant deactivate it, please do the following:
  
  1. Press "Windows + R", type in "%Localappdata%/Fernbus/Settings" and press Enter
  
  2. Open the "Settings.cfg", scroll down to the entry "EnableMultiDisplaySupport" set the "true" behind it to "false" and Save the file.
  
  This entry was 373 times read.
- Low Framerate
  We reccomend (if possible) to install the game on an SSD, furthermore you could also try to turn down performance heavy Setting like for example: Field of View / Mirror Quality / Shadow Quality / Anti Aliasing
  
  Possible Reasons for Bad Performance could also be:
  
  Graphics card drivers aren't up to date, you can find the most recent drivers for Nvidia Cards here and for AMD Cards here.
  
  Harddrive is full, delete uneccesary files and Defrag it to increase your Harddisk Performance.
  
  Uneccesary programs are running in the background like for example a Browser with alot of open tabs.
  
  This entry was 489 times read.
Tourist Bus Simulator
- Tourist Bus Simulator crashes with the error message: EXCEPTION_ACCESS_VIOLATION 0xffffffff:
  Solution 1:
  
  1. Uninstall the game via Steam and then open the following folder:
  
  C:\Users\YOUR_WINDOWS_USERNAME_HERE\AppData\Local\TouristBusSimulator\Saved
  
  2. Delete the folders: "Config" and "Logs"
  
  3. Now open C:\Users\YOUR_WINDOWS_USERNAME_HERE\AppData\Local\TouristBusSimulator\
  
  and delete the folder "Settings"
  
  4. Open your Steam installation directory: XYZ:\Steam\steamapps\common
  
  , delete the Tourist Bus Simulator folder and then reinstall the game.
  
  Solution 2:
  
  In your Library, you click with the right mouse button on the entry of the "Tourist Bus Simulator"
  
  In the drop-menu, you click on the entry "Properties"
  
  In the window "Tourist Bus Simulator - Properties" you select the tab "BETAS"
  
  In the field "Select the beta you would like to opt into:" select the entry "previousversion-"
  
  Now you can close the window and the beta version of the update should download right away
  
  After downloading the update you can start the Tourist BusSimulator via the "PLAY" button
  
  This entry was 290 times read.
- Error message: "Plugin 'AppleVision / AppleARKit' failed to load because module 'AppleVision / AppleARKit' could not be found.
  
  Solution: Please open your Steam installation directory: XYZ:\Steam\steamapps\common\TouristBusSimulator\Engine\Plugins
  
  Here you should find the AppleVision / AppleARKit folder, delete the folder and the game should start correctly.
  
  If you get similar crashes repeat this step with the plugin mentioned in the Error Message.
  
  This entry was 81 times read.
- Logitech Steering Wheels dont't work
  
  Solution 1:
  
  Download the Logitech G-Hub: https://www.logitechg.com/innovation/g-hub.html
  
  Solution 2:
  
  Deactivate the "Steam Input Per-Game Setting"
  
  1. Open your Steam Library and navigate to the Tourist Bus Simulator
  
  2. Rightclick on the entry Tourist Bus Simulator -> Properties -> Controller
  
  3. Set the "Overrice for Tourist Bus Simulator" to "Disable Steam Input"
  
  This entry was 276 times read.
- System requirements Tourist Bus Simulator
  System requirements Tourist Bus Simulator:
  
  Requires a 64-bit processor and operating system
  
  OS: 7/8/8.1/10 (only 64bit)
  
  Processor: Intel Core i5 Quad Core Processor or similar with at least 2.8 GHz
  
  Memory: 6 GB RAM
  
  Graphics: Nvidia GeForce GTX 660 or similar AMD Radeon (no support for onboard cards)
  
  DirectX: Version 11
  
  Storage: 25 GB available space
  
  Sound Card: Yes
  
  If you are not sure if your graphics card is strong enough to run Fernbus/Tourist Bus Simulator you can compare it with this tool: "Videocardbenchmark https://www.videocardbenchmark…ingleCompare.php?redirect"
  
  This entry was 136 times read.
- Tourist Bus Simulator doesn't start
  
  Solution 1:
  
  Open Steam, Rightclick on the Tourist Bus Simulator -> "Properties" -> "Local Files" -> "Verify Integrity Of Game Files"
  
  Solution 2:
  
  Open Steam, Rightclick on the Tourist Bus Simulator -> "Manage" -> "Browse local files"
  
  Now the Tourist Bus Simulator Folder should have popped up, navigate to: Fernbus Simulator\Engine\Extras\Redist\en-us
  
  There you should find a installer called "UE4PrereqSetup_x64", run it as Administrator and try to start the Tourist Bus again.
  
  Solution 3:
  
  1. Uninstall the game via Steam
  
  2. When uninstall is done please open the folder:
  
  C:\Users\YOUR_WINDOWS_USERNAME\AppData\Local\TouristBusSimulator\Saved
  
  Alternativly press Windowskey+R copy/paste: %localappdata% with the %-letters and follow the path above to: TouristBusSimulator\Saved
  
  3. Delete all folders except "SaveGames"
  
  4. Go back to: C:\Users\YOUR_WINDOWS_USERNAME\AppData\Local\TouristBusSimulator\
  
  Delete the folder: "Settings"
  
  5. Open your Steam Installationfolder:
  
  XYZ:\Steam\steamapps\common
  
  Delete the whole "Tourist Bus Simulator" folder
  
  6. Restart your PC and Reinstall the game.
  
  This entry was 219 times read.
- Problems with the Multi Display Mode
  
  On Steam we have published a detailed guide on how to properly set up the Multi Display Mode, if you still have problems, please contact our Support.
  
  How to setup Multi-Display: https://steamcommunity.com/sha…iledetails/?id=1861878438
  
  If you activated the Multi Display Mode by accident and cant deactivate it, please do the following:
  
  1. Press "Windows + R", type in "%Localappdata%/TouristBusSimulator/Settings" and press "Enter"
  
  2. Open the "Settings.cfg", scroll down to the entry "EnableMultiDisplaySupport" set the "true" behind it to "false" and Save the file.
  
  This entry was 129 times read.
- Low Framerate
  We reccomend (if possible) to install the game on an SSD, furthermore you could also try to turn down performance heavy Setting like for example: Field of View / Mirror Quality / Shadow Quality / Anti Aliasing
  
  Possible Reasons for Bad Performance could also be:
  
  Graphics card drivers aren't up to date, you can find the most recent drivers for Nvidia Cards here and for AMD Cards here.
  
  Harddrive is full, delete uneccesary files and Defrag it to increase your Harddisk Performance.
  
  Uneccesary programs are running in the background like for example a Browser with alot of open tabs.
  
  This entry was 229 times read.
The Bus
- Error: "DX12 is not supported on your system"
  
  Solution:
  
  Open your Steam Library and click with your right mouse key on the entry "The Bus" and go to "Properties"
  
  go to "Launch Options" and type in "-dx11" then try to start the game again.
  
  This entry was 526 times read.
- The Bus doesn't start:
  
  Solution 1:
  
  Open Steam, click with the right mouse button on The Bus -> "Properties" -> "LOCAL FILES" -> "Verify integrity of game files"
  
  Solution 2:
  
  Open Steam, Rightclick on the The Bus -> "Manage" -> "Browse local files"
  Now the The Bus Folder should have popped up, navigate to: The Bus\Engine\Extras\Redist\en-us
  There you should find a installer called "UE4PrereqSetup_x64", run it as Administrator and try to start The Bus again.
  
  Solution 3:
  
  1. Uninstall the game on Steam and then opfen the following Folder
  C:\Users\Your_Windows_Username_Here\AppData\Local\TheBus\Saved
  
  2. Delete the folders "Config" and "Logs"
  
  3. Now open: C:\Users\Your_Windows_Username_Here\AppData\Local\TheBus\
  and delete "Settings"
  
  4. Open your Steam-Installation folder:
  XYZ:\Steam\steamapps\common
  then delete the "City Bus Simulator" Folder and reinstall the game.
  
  This entry was 852 times read.